Turn guest feedback into higher ratings and repeat bookings
Duet runs AI-moderated surveys across the whole guest journey — post-stay, in-stay, dining, and more. Guests reply in their own words; you get ranked themes, service-recovery alerts, and more 5-star reviews.
How was your stay with us?
Key themes
AI summary
Guests praised the friendly staff and spotless rooms, but several flagged long waits for breakfast and a slow check-in.
Ask AI
Guest feedback, from question to action
Set it up once, and Duet runs the whole loop — asking, listening, and turning replies into things your team can act on.
New survey · Post-stay
- Open questions, no preset answers
- Sent on night 1 and at checkout
- Review invite at 4★ and up
Preview guest view
Set up the survey
Pick the moments you want to ask about and the topics that matter. Duet writes the questions and handles timing, language, and channel.
How was breakfast this morning?
“The food was lovely, but we waited about twenty minutes for a table…”
Guests answer naturally
No preset options, no anchoring or framing bias — guests reply in free text or by voice, in their own words and their own language.
This week · 318 stays
Export- Breakfast wait38%
- Late check-in21%
- Spa praise14%
Act on the insight
Free replies are grouped into themes, ranked by impact on rating and repeat bookings, and routed to the right department — and happy guests get a review invite.
Everything you need to act on guest feedback
From the first question to the follow-up, Duet closes the loop — so feedback turns into better ratings, not just another dashboard.
Reach guests at the right moment
Trigger surveys on checkout, mid-stay, or after a meal — by QR code, link, or email. Duet handles the timing, language, and channel for you.
Catch problems before they become reviews
Unhappy guests are flagged the moment they respond, opening a service-recovery case routed to the right team — while the guest is still yours to win back.
Key themes
See what actually drives ratings
Free-text replies are grouped into themes and ranked by their impact on satisfaction and repeat bookings — benchmarked across every property.
Ready-made templates
Start your research in minutes with professionally designed survey templates.
Concept & Experience Testing
Validate new amenities, menus, and services before you roll out
What's your first impression of our new breakfast menu?
New breakfast menu · Concept B
- Shakshuka & sourdough£12
- Açaí & granola bowl£9
- Full English (veg option)£14
Brand & Marketing
Test and optimize brand positioning, messaging, and booking creative
You mentioned our booking page felt a bit corporate — what would make it feel more like a boutique stay?
"Warmer photos of the actual rooms and real staff, honestly. Right now it looks like every other chain."
Guest Experience & Behavior
Understand guest journeys, motivations, and what drives loyalty
Walk me through your check-in — what stood out, good or bad?
"Check-in was quick and the desk upgraded us, which was lovely. But no one mentioned the pool was closed until we walked down there."
Loved by hospitality teams
From independent boutiques to multi-property groups, teams use Duet to turn guest feedback into better stays and stronger ratings.
“We used to hear about a bad stay when it showed up on TripAdvisor. Now we catch it the morning of checkout and fix it before the guest ever leaves.”
Marcus Ellery
General Manager, Harbour View Hotel
“Guests actually tell Duet why they scored us a 6. The follow-up questions get answers our old star-rating survey never did — and it’s in their own words.”
Priya Nair
Director of Guest Experience, Coastline Hotels & Resorts
“Post-stay response rates tripled, and the themes come ranked by what actually moves our rating. My team knows exactly what to fix first across every property.”
Thomas Rehn
VP of Operations, The Ardenmere Collection
Simple, transparent pricing
Start free, scale as you grow.
Don't guess, just listen.
Get startedFrequently asked questions
Everything you need to know about Duet and how it works.